Salalah Airport has been recognized as the Skytrax Award Winner for achieving a 5-Star Regional Airport Rating during the prestigious World Airport Awards held this year in London in the United Kingdom.
The SKYTRAX World Airport Awards is the largest passenger satisfaction assessment and the most prestigious among all the surveys measuring airport service excellence and quality.
The World Airport Awards are based on airport survey that evaluate traveler experiences across different airport service and product key performance indicators across 39 key performance indicators, evaluating the end-to-end traveler experience from check-in, arrivals, transfers, shopping, security, immigration, facilities, parking areas, transit hotels, way finding, passport control, departure, terminal cleanliness, availability of luggage trolleys, seating, through to departure at the gate.
The 5-Star Regional Airport Rating is an addition to the myriad of successes and achievements that Salalah Airport has accomplished since the official launch of its operations in November 2015.
Sheikh Aimen bin Ahmed Al Hosni, Chief Executive Officer of Oman Airports, accompanied by Mr. Salim bin Awad Al Yafie, Deputy CEO of Salalah Airport, accepted this prestigious award yesterday at the award ceremony in London on behalf of Oman Airports.
Commenting on this new achievement by Oman Airports, Chief Executive Officer, Sheikh Aimen bin Ahmed Al Hossani said: “It is my honor, as well as the honor and privilege of my fellow employees at Oman Airports to dedicate this prestigious achievement by Salalah Airport to His Majesty Sultan Qaboos bin Said in appreciation, gratitude and loyalty to his wise leadership and vision, which has contributed to the development of modern Oman.
Being certified as 5-Star Regional Airport is an endorsement that Salalah Airport is contributing to the visions our government is implementing for future generations.
We would also like to congratulate the Ministry of Transport and Communications, represented by the National Commission for Airports Projects, who has made every effort to drive the success and modernization of Oman Airports in the best possible way. I would also like to express my gratitude and sincere congratulations to Salalah Airport’s family and staff members whose superb efforts, dedication and professionalism made an essential contribution to the achievement of this success.”
He added, "We, at Oman Airport, maintain our commitment to delighting our clients and providing our travelers exceptional travel experience at Salalah Airport and the other civil airports operated by Oman Airports. This award means a tremendous amount to all of us, but even more importantly, it is an endorsement of the diligent work and commitment to excellent service delivery by all our team members and partners."
Al Hossani concluded, “The achievement of 5-Star Regional Airport Rating by Salalah Airport, being crowned best regional airport in the Middle East confirms the passengers' satisfaction and the compatibility of the airport services with their demands.” He stressed that, “In achieving this new milestone, we have also embarked on a journey to engage our people at Oman Airports towards achieving even more meaningful working experiences and opportunities, optimize performance to reach our aspirational goal to provide utmost satisfaction, comfort and happiness to our customers.
In his turn, Salim bin Awad Al Yafie, Deputy CEO of Salalah Airport, said that Salalah Airport is adequately equipped to receive all types of aircraft, whether domestic or flying from the regional countries or from Europe and Russia.” He indicated that, “Salalah Airport achieved considerable success during the tourist season of summer last year by increasing its ability to attract international tourists via direct flights to Salalah during the tourist seasons in summer and winter.”
He also added, “In its first participation in the passenger satisfaction survey, Salalah Airport came out eighth worldwide in the 2 million passengers’ category among 71 participating airports.” Al Yafie congratulated the employees and strategic partners of Salalah Airport who work hard to improve the airport’s services and processes in order deliver a smooth, seamless and enjoyable experience to all passengers.
The total number of passengers traveling through Salalah Airport, including direct transits, reached 123,973 passengers last January, compared to 118,800 passengers during the same period last year, recording an increase of 4.4 percent. The number of flights passing through the airport as at the end of January stood at 986 flights compared to 935 flights during the same period last year, with a rise of 5.5 percent.
International flights through Salalah Airport stood at 412 last January compared to 355 flights during the same period last year, with an increase of 16.1 percent. Those flights generated a total number of 48,791 passengers compared to 43,192 passengers the previous year, with an increase of 13 percent. Domestic flights through Salalah Airport reached 574 with 75,182 passengers by the end of last January.
Salalah Airport features a passenger terminal with a capacity of about two million passengers a year, and a runway that is four kilometers long and 75 meters width, giving it the ability to handle modern aircrafts. The airport has a state-of-the-art navigation system and an instrument landing system designed as per international standards.
It also includes a 57-metre-high air traffic control (ATC) tower and 27 new buildings, including a building for air observers equipped with the most advanced technologies, an IT center, baggage handling system (BHS) and 3 luggage conveyors for both domestic and international airlines, in addition to a VIP lounge and parking spaces for up to 2200 vehicles.
The airport offers high-quality services including retail outlets, restaurants and other service facilities equipped with the latest technologies that serve the traveler from arrival at the airport terminal through to boarding the aircraft (29 elevators, 13 escalators, and 8 bridges that connect the gates directly to the aircraft), in addition to 30 check-in counters and 10 departure gates.