Flight Approvals

Muscat International Airport is designated as IATA Level 2 Schedule Facilitated Airport. Level 2 airport is classified as the potential for congestion during some periods of the day, weeks, or season which can be resolved by schedule adjustments mutually agreed between the airline and the facilitator.

Salalah, Suhar, and Duqm Airports are IATA Level 1 Schedule Facilitated Airports which means the Schedule is collected for information purposes.

Oman Airports appointed Airport Coordination Limited (ACL) as its Slot Facilitator for these Airports.

The flight application and approval process vary according to the category of operation.


Schedule, Charter, and Cargo Flights

All schedule, Charter, and Cargo flight requests must be submitted via the ACL Online Coordination System (OCS) or via e-mail to [email protected] using the standard IATA SMA format.


Military, Diplomatic, and VIP Flights

Military, Diplomatic, and VIP flight requests must be submitted through diplomatic channels, slots are only approved if filed through the Ministry of Foreign Affairs, Oman.

The Airline / Aircraft Operator is responsible for arranging Ground Handling Services from the respective Handler and in obtaining the landing permit from the Civil Aviation Authority.


General Aviation Flights

Jetex is the exclusive Ground Handler for General Aviation flights at Muscat and Salalah Airports.  Jetex will coordinate for slots, ground handling services, and the landing permit on behalf of the flight operator.  The contacts for Jetex in Muscat is [email protected] and Jetex Salalah is [email protected]


Landing Permit

All flights landing in Oman will require a Landing Permit which is issued by the Civil Aviation Authority (CAA).  Airlines / Aircraft Operators will have to file a request to the CAA to [email protected] and provide the Slot and Ground Handling confirmation.

Further details on CAA Oman requirements:




Contacts for General Information 


Oman Airports - Capacity Team

  • Available from Sunday – Thursday from 08:00-16:00 Local Time
  • Email:   [email protected]
  • Tel: 24352560 / 61 / 62


Oman Airports – Airport Operations Control Centre (AOCC):

  • Available during non-working hours, weekends, and public holidays

Muscat:  [email protected] /  Tel: 24352555


Salalah:  [email protected] /  Tel: 23367888

Slot Facilitator - Airport Coordination Limited (ACL)


Civil Aviation Authority (CAA) – Air Transport Team

  • Available daily from 07:00-21:00 – Local Time
  • Email:  [email protected]
  • Tel:      24354027 / 28 / 62 / 65