CEPA™ CERTIFIED EXECUTIVE PERSONAL ASSISTANT

CEPA™ CERTIFIED EXECUTIVE PERSONAL ASSISTANT

Duration :  4 Days

Target Group:

• Executive Secretaries
• Executive Personal Secretaries
• Personal Secretaries
• Executive Assistants
• Personal Assistants
• Office Managers
• Administration Managers
• Management Secretaries
• Senior Assistants

OBJECTIVES:

This course is designed to enable executive assistants and other office professionals to realize
their value and pivotal role in the organisation. By unpacking present demands and
requirements from executive leaders of today and top executive assistants, delegates will add
relevance to their profession and the emerging roles that are required of the executive
secretary in today’s global environment.

PROGRAM CONTENT:

• Principles of Modern Organization Behavior
• Understanding the flow from Strategy and Change to Operations
• Developing a Relationship of Trust with & Representing Your Manager
• Time Optimisation, Management & Prioritization
• Understanding Management & Leadership Styles
• Effective Communication, Internal Customer Service & Conflict Management
• Problem Solving, Multitasking & Dealing with Complexity
• Business Etiquette, Protocol & Diplomacy
• Using technology in the 21st century

For registration and inquires:

[email protected]