Airport Operation (Advanced)

Airport Operation (Advanced)

Airport Operation (Advanced)

Duration: 3 days

Language: English

Fees: USD$ 1000

Objectives:

This three-day course provides participants with an in-depth understanding of the intricacies of the airport operating environment and the required skill sets and knowledge to enhance operational efficiency and customer services. The course material is supported by real examples taken from Hong Kong International Airport.

 Learning Outcomes:

By the end of this course, participants will be able to:

• Understand the overall airport operations
• Explain operations revenue management
• Recognise concession management

Target Group:

Middle and senior management and personnel working in the airport

 Training Course Outline:

Airport Operations

• Airport Business
• Airport Operations Procedures and Systems
• Airside and Landside Processes
• Passenger Facilitation

Financial Management

• Operations Revenue Management
• Concession Management
• Financial Management

Customer Services

• Customer Expectations and Satisfaction Management

For registration and inquires:

[email protected]