19 Mar 2023
Salalah Airport, one of the beautiful “Gateways to the Sultanate of Oman”, which is under the management of Oman Airports, has been awarded again for the fifth year in a row; to be categorized as a 5 Star airport by Skytrax in the category of World Airports for 2023.
The award came after the Salalah Airport’s continued provision of service excellence, and it highlights the airport’s accomplishment of the highest levels of airport and aviation efficiency.
During the awards ceremony, which was held at the Passenger Terminal Expo in Amsterdam, the award was handed to Mr. Salim Awadh Al Yafiei, Executive Vice President of Salalah Airport. These World Airport Awards are considered an elite accolade in the airports management sector. The selection of the awards is conducted by customers themselves, and represent the longest annual survey of customer satisfaction in airports.
Commenting on the award, Mr. Salim Awadh Al Yafiei explained that this is a glamourous and milestone accomplishment for Salalah Airport, especially keeping in mind that it comes in the “2 million travelers category” for international airports. Mr. Al Yafiei added that the importance of applying the highest international standards in terms of service – across all Oman’s airports – is the top priority for Oman Airports.
The Executive Vice President of Salalah Airport thanked all employees and strategic partners for their devoted work, and also thanked the travelers for selecting Salalah Airport as a premium “Gateway” to discover Oman’s beauty. This contribution asserts the unanimous role in building a strategic work system that functions like a real pioneering airport – which is equals, and exceeds other airports in the same category with regards to service quality and delivery.
Mr. Al Yafiei also pointed out that Oman Airports will remain devoted to its policy toward customer satisfaction, while providing the very best traveling experience through Salalah airports and other airports under Oman Airports’ supervision. He further explained: “The importance of this award is not only limited to the enhanced reputation of Oman as a country; it also reflects the devoted work of members of the Salalah Airport team, as well as our partners’ commitment to providing excellent service.”
The airport was also recently handed 4 awards: The best airport award in the two-million passengers’ category in the Middle East; the most dedicated airport staff award for serving passengers in the Middle East; the award for the easiest travel procedures in the Middle East; and the award for the cleanest airport in the Middle East.
Furthermore the Airports Council International (ACI) in partnership with travel technology company Amadeus, has announced the winners of its 2022 Airport Service Quality (ASQ) Awards. The awards ceremony will take place in September in Incheon, Korea.
In September 2022, Salalah Airport won the best airport award in the Middle East in terms of service quality, and the third-place award for the best airport in the Middle East in safety measures during the “Covid 19” pandemic, between 2020-2022– during the awards ceremony that was held on the sidelines of the World Summit of Customer Experience 2022, organized by ACI in Kraków, Poland.
Salalah Airport was also ranked ninth in the airport service quality classification for airport’s hosting fewer than 2 million passengers annually. Salalah Airports’ operations and services have been improving year-on-year. Until 2019, Salalah Airport was up-ranked to reach the fourth rank of the same category, in addition to the two international awards referred to.
Salalah Airport recorded a remarkable increase in the number of international and domestic flights by the end of last December 2022, by 71%, as the number of flights through the airport reached 8,672, carrying 1,128,024 passengers.
The International Airport Awards, which operate independently and impartially, were introduced in 2000 to provide a study of international customer satisfaction in its field and coverage. These awards are considered a quality standard for the global airport industry, as they evaluate customer service and facilities in more than 550 airports. The survey and awards are independent of any control or interference from the airport.
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